Greetings from the Illinois Department of Healthcare and Family Services, Division of Child Support Enforcement (DCSE). Our mission is to provide you, "our customers," with the services needed to secure child support payments for your family.

As a child support "customer," you have the right to ask and know what we are doing to secure child support payments on your behalf. Imagine how frustrating it would be if you were to buy a new appliance, get it home, find it had no operating instructions and no number to call to get them. We want to make sure that you won't experience the same frustration with our services.

To help you follow what is happening with your child support case, we have developed this Customer Service Notebook. This notebook will help you track the activities that have occurred and anticipate events that should happen in the future.

This notebook is only one of many tools that we are using to address your needs. We welcome your suggestions for others.

Instructions For Keeping Your Customer Service Notebook
Up To Date

Your Customer Service Notebook is available for download in Portable Document Format (PDF). In order to view or print these files in the PDF format, you will need Adobe's Acrobat Reader®. You will need to download and install the Acrobat Reader, which is available from Adobe's Web site, on your computer. Click on the Adobe® Icon for the free Download.

First, Complete The Personal Information Summary

When there is an inquiry about the status of your case, please be sure to provide the child support worker with your identification numbers to assist in finding information about your case.

Next, review the Customer Service Notebook Checklist and mark off the activities that have already been completed. Record the completion date in the appropriate space.

On the Correspondence Log, list the letters that you have received regarding your case. Note any action required and follow-up dates as requested.

On the Telephone Communications Log, list the calls that you have received regarding your case. Note any action required and follow-up dates as requested.

State of Illinois Child Support Offices