Call the Child Support Customer Service Call Center

1-800-447-4278
TTY 1-800-526-5812
Automated Voice Response System (AVRS)
Available 24 hours per day, 7 days per week

What is the AVRS?

The AVRS is an automated toll-free customer service help line, which is available to answer child support questions in both English and Spanish, 24 hours per day, 7 days per week. You may speak to a Customer Service Representative, however you may experience some delay. To minimize delays, please use the AVRS and only speak with a Customer Service Representative when absolutely necessary.

How can the AVRS be reached?

Dial 1-800-447-4278. If you have a teletypewriter (TTY) dial 1-800-526-5812. To access the AVRS, you must have an active child support case, your Social Security Number, and the date of birth of a child on the case.

What information is available from the AVRS?

• Information regarding payments processed by HFS.
• Account balance information.
• Income withholding information.
• Apply for child support services.
• Appointment information.
• Tax refund/other offset information.
• How to change your name/address.
• What to expect at a child support hearing.
• Information regarding the modification of an existing child support order.

If you receive your child support payments from the State Disbursement Unit (SDU), please call 1-877-255-7077 or visit the SDU Web site

How does the AVRS work?

When you call the AVRS you will be able to choose whether to continue in English or in Spanish. For English, press 1 and for Spanish, press 2.

You will be given four options from the Main Menu:

Payment/Account Information/Apply for Services Option

For payment, account balance, income withholding notice, and appointment date information, or how to apply for child support services, press 1.

Once you have pressed 1, listen carefully because you will be given more options to choose from:

• For payment information, including being transferred to the State Disbursement Unit, press 1.
• For account balance information, press 2.
• For information regarding the most recent income withholding notice served on this child support case, press 3.
• For information regarding your next child support appointment, press 4.
• To apply for child support services, press 5.

State or Federal Government Employee Option

If you are a State or Federal government child support employee inquiring about an interstate case, press the # key.

Non-Custodial Parent Option

For information concerning a notice you received about your tax refund or other offsets from HFS, or a notice you received from the Department of the Treasury, or instructions on how to file an appeal of an account review, press 2.

Once you have pressed 2, listen carefully because you will be given more options to choose from:

• For information concerning the notice of a tax refund or other offsets received from HFS, press 1.
• For information regarding a notice from the Department of Treasury stating that your federal payment was reduced, press 2.
• For instructions on how to file an appeal, press 3.

All Other Information Option

For all other information (how to change name/address, information on what to expect when you go to a hearing regarding your child support case, information regarding the process for modification of a child support order, information regarding the income withholding process, information on voluntary acknowledgment of paternity) regarding your child support case, press 3.

Once you have pressed 3, listen carefully because you will be given more options to choose from:

• For instructions on how to change your name or address, press 1.
• For information on what to expect when you go to a hearing regarding your child support case, press 2.
• For information regarding the process for modification of a child support order, press 3.
• For information regarding the income withholding process, press 4.
• For information on voluntary acknowledgment of paternity, press 5 .
• If you have any other questions, press 0.