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Customer Service representatives are also available Monday through
Friday, 8 a.m. to 4:30 p.m. (except state holidays).
Do you have questions?
Contact the Customer Service Call Center for help (other than legal
advice). Staff can answer questions about child support and assist
you in getting problems resolved.
Answers, referrals and information help Illinois’ children
and Illinois’ taxpayers. Every question answered may brighten
a child’s future.
The Customer Service Call Center serves parents and persons with
child support concerns. Staff works with other Division of Child
Support Enforcement offices to:
- Get information you need.
- Direct you to your closest child support office.
- Refer your concerns to the correct child support office.
- Take your application for child support services if you do
not receive public assistance.
- Help locate an absent parent.
- Help you establish paternity.
- Establish, collect and update child support orders.
- Begin income withholding.
- Capture unemployment benefits.
- Obtain medical support.
- Check on the billing and status of your account.
ACT TO OBTAIN THE CHILD SUPPORT YOU AND YOUR CHILD(REN)
DESERVE
Talk with the Child Support Customer Service staff. They know how
important each call is, and they work closely with other staff in
the Division of Child Support Enforcement to help you get the support
your children deserve.
Call: 1-800-447-4278
If you are hearing impaired and have a telephone device for the deaf (TTY), you may call TTY 1-800-526-5812 to get answers to your child support questions.
Child Support Enforcement Customer Service Call Center: 1-800-447-4278
- Has knowledgeable staff to answer and track calls.
- Serves Cook County as well as downstate.
- Is answered by the Illinois Department of Healthcare arnd Family Service's Child Support Service Call Center staff.
- Is available Monday through Friday, 8 a.m. to 4:30 p.m. (except state holidays).
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