Answers to your questions about Child Support Enforcement may be found by reviewing the following Frequently Asked Questions (FAQ) list.

1. How much is the non-custodial parent obligated to pay for child support?
   
2. How do I change my address?
   
3. How do I change my name?
   
4. What do I do if I get a Notice of Intent to Pursue Collection Remedies?
5. What do I do if HFS intercepted my Economic Stimulus Money?
   
6. How do I request an account review?
   
7. How do I apply for Child Support services?
   
8. Where is my Regional Office located?
   
9. How do I get my support order modified?
   
10. What is a Rule To Show Cause and how do I apply for one?
    
11. What are the remedies available for pursuing past-due child support?
    
12. How and where do I make child support payments?
    
13. I have questions about the direct deposit of child support into my checking/savings/EPPICard and/or PIN#. Who do I contact?
    
14. I am a custodial parent. When am I going to receive the tax offset applied to my case?
    
15. Who do I contact if I have questions regarding Income Withholding, New Employer Information and/or Employer Non-Compliance, Unemployment Insurance Benefit Offsets, National Medical Support Notices or Cook County Modification issues?
    
16. How do I cancel my child support case with the Department of Healthcare and Family Services?
    
17. I am not the custodial or non-custodial parent, how can I obtain information on their case?

If your question is not answered by the FAQ, please contact the Illinois Department of Healthcare and Family Services (HFS) Division of Child Support Enforcement (DCSE) via E-mail Child Support.

We can respond to your inquiry more quickly if you provide the following information in your E-mail:

• Your full name and Social Security number.
• The full name of the non-custodial parent and their Social Security number, if known.
• The Illinois county where the child support order was entered.
• The docket number of the order.

The Child Support Customer Service Call Center is also available. This is an Automated Voice Response System (AVRS) that will answer in both English and Spanish, 24 hours per day, 7 days per week. Call 1-800-447-4278 or TTY: 1-800-526-5812.

If you have an active child support case with HFS, you can receive the following from the AVRS:

• Information about payments processed by HFS.
  Note: If you receive child support checks from the State Disbursement Unit (SDU), you can choose to be transferred to the SDU or you can call 1-877-225-7077 directly.
• Account Balance Information.
• Income Withholding Information.
• Appointment Information.
• Tax Refund or Other Offsets.
• Instructions on how to change your name and/or address.
• General information on the following:
  
  1. What to expect when you go to a child support hearing.
  2. Explanation of the process for modification of a child support order.
  3. Information about the income withholding process.

You will need your Social Security number and the date of birth of the child in the case.