I am not the custodial or non-custodial parent, how can I obtain information on their case?

If you are not the custodial parent (CP) or non-custodial parent (NCP), a notarized "Consent to Release Information" or "Power of Attorney (POA)" must be received in our offices authorizing you to obtain information on the CP or NCP’s behalf. If there is no expiration date on the Consent to Release Information, the consent will automatically expire 120 days from the date notarized.

Please note: The consent does not authorize the release of all case information. Only information pertaining to the participant that signed the release may be disclosed. No information about the other party will be released.

Consent is not the same as "Power of Attorney", therefore, if consent is on file the caller cannot request that any action be taken on behalf of the participant. The authorized person can only be provided with case information.

A "Power of Attorney" allows the authorized representative to receive information and act on behalf of the participant for whom they have been authorized to do so. The POA does not authorize the release of all case information. Only information pertaining to the participant that signed the release may be disclosed.

To ensure confidentiality of your personal information, we are prohibited from releasing specific case information. Only general information will be released via the Internet.

To receive a Consent To Release Information, please call 1-800-447-4278.