For your convenience, the Illinois Department of Healthcare and Family Services (HFS), Division of Child Support Enforcement, recently implemented a new toll-free customer service Automated Voice Response System (AVRS). The AVRS is available to answer your call in both English and Spanish, 24 hours per day, 7 days per week. The number to call to reach the AVRS is:

1-800-447-4278


If you have an active child support case with HFS, you can receive the following information from the AVRS:

• Information regarding payments processed by HFS.
  Note: If you receive your child support checks from the State Disbursement Unit (SDU), you can choose to be transferred to the SDU or you can call 1-877-225-7077 directly to obtain payment information.
• Account Balance Information.
• Income Withholding Information.
• Appointment Information.
• Tax Refund or Other Offsets.
• Instructions on how to change your name and/or address.
• General information on the following:

1. What to expect when you go to a hearing regarding child support.
2. Explanation of process for modification of a child support order.
3. Information regarding the income withholding process.

To access your specific case information, you will need your Social Security number and the date of birth of a child in the case.

If you do not have an active child support case with the department and would like one, a customer service representative will be able to answer your questions and take your application. Please call 1-800-447-4278, between 8 a.m. and 4:30 p.m., Monday through Friday except state holidays.