How do I request an account review?

If you do not agree with the account balance on your case with DCSE, you must ask for an account review in writing and supply documentation to support your position. The types of documents accepted include court orders and payment records. Only certain documents will be accepted as payment instruments or records. For judicial orders, send circuit court records. If all of your payments are not included on the circuit court records, but were mailed to the State Disbursement Unit or HFS, we will have a record of those payments. If partial payments were made through the State Disbursement Unit, please be sure that you have also included circuit clerk ledgers with your request for an account review. If payments were made on an administrative order, we will have records of those payments. Please ask for the account review in writing and include your name, address, Social Security number, docket number and phone number with your supporting documentation. Send your account review request to:

Illinois Department of Healthcare and Family Services
Division of Child Support Enforcement
Data Gathering Unit
P.O. Box 19152
Springfield, IL 62794-9152